Terms of Use and Service Conditions

These Terms of Use govern the hiring and use of services offered by Servicoon. Please read carefully. By hiring our plans or using our systems, you agree to the conditions described below.

Clause 1. Identification of the Parties

1.1. Service Provider (Servicoon): Servicoon. Contact: suporte@servicoon.com / WhatsApp: (41) 9872-6253.

1.2. Client: Natural or legal person who hires Servicoon's services, identified in the registration form or service agreement, hereinafter referred to as Client.

Clause 2. Definitions

• Services: Website creation, hosting, maintenance, WhatsApp Business setup, automations, dashboards and local digital presence management.
• Servicoon System: The set of tools, codes, integrations and layouts configured and maintained by Servicoon for the Client's digital presence.
• Content: Texts, images, logos, videos and information provided by the Client for insertion into systems and websites.

Clause 3. Acceptance of Terms

3.1. Hiring any plan, paying the first monthly fee or signing the service agreement constitutes full and unrestricted acceptance of these Terms of Use by the Client.

Clause 4. Description of Services and Plans

Servicoon implements digital presence systems through recurring plans:

4.1. Presence Plan: Includes creation of an institutional website or landing page, hosting, monthly technical maintenance and basic Google Business Profile setup.

4.2. Growth Plan: Includes the services of the previous plan, plus WhatsApp Business configuration and customer service automation integrations (via Evolution API, n8n, Make or similar).

4.3. Leadership Plan: Includes all previous services, plus advanced lead generation automations, social media integrations (Meta) and access to results dashboards, with priority support.

4.4. Servicoon does not sell standalone services (e.g., website creation only without maintenance). Our deliverables function as an integrated, continuous system.

Clause 5. Registration and Client Responsibilities

5.1. The Client commits to providing true, accurate and up-to-date registration information.

5.2. It is the Client's responsibility to provide the necessary materials (logo, photos, presentation texts, product catalog) in a timely manner for service delivery.

5.3. The Client is solely responsible for maintaining the confidentiality of passwords and access to panels provided to them.

Clause 6. Payment, Billing and Adjustments

6.1. Services operate on a subscription (recurring monthly fee) model, charged via PIX, credit card or bank slip, processed by the Mercado Pago gateway.

6.2. Payment must be made by the due date chosen at the time of hiring.

6.3. Plan values will be adjusted annually (every 12 months from the hiring date), based on the positive variation of the IPCA (Brazil's National Consumer Price Index) accumulated in the period.

Clause 7. Default and Suspension

7.1. In case of late payment, a 2% (two percent) late fee will be charged on the amount, plus interest of 1% (one percent) per month, charged pro rata die.

7.2. Delays exceeding 10 (ten) days may result in temporary suspension of services (site offline and automations paused), with prior notice to the Client.

7.3. Delays exceeding 30 (thirty) days may result in cancellation of services. Client data and files will be archived for an additional 90 (ninety) days before permanent deletion, with prior email notification, without prejudice to collection of amounts owed.

7.4. Reactivation of services suspended due to default will depend on full settlement of debts.

Clause 8. Loyalty Period and Cancellation

8.1. Loyalty Period: The contract has an initial loyalty period of 6 (six) months, required to cover setup and initial system structuring costs.

8.2. Early Termination Fee: If the Client requests cancellation before the end of the loyalty period, a fee of 20% (twenty percent) of the remaining monthly fees will be charged.

8.3. Post-Loyalty Cancellation: After the loyalty period, the contract becomes open-ended and may be cancelled by the Client at any time, with 30 (thirty) days' prior notice, without penalty.

Clause 9. Intellectual Property and Source Code

9.1. Servicoon Ownership: The technological structure, source codes (structural HTML/CSS/JS), automation scripts, flows built in n8n/Make, proprietary layouts and the administrative panel are the exclusive property of Servicoon.

9.2. Client Ownership: All textual, photographic content, logos and client databases (leads) inserted into the system are the exclusive property of the Client.

9.3. End of Contract: Upon cancellation, Servicoon will export and deliver to the Client a copy of their data and content (texts and images). The website structure (source code), hosting and automation logic flows are non-transferable, as they constitute software-as-a-service (SaaS) licensing.

Clause 10. Domain and Hosting

10.1. Domain registration (e.g., www.yourcompany.com) will be made primarily in the Client's name and tax ID, ensuring their ownership. Servicoon may act as technical administrator to facilitate renewals and DNS configurations.

10.2. Website hosting is performed by Servicoon through third-party infrastructure (Hostinger).

10.3. SLA (Service Level Agreement): Servicoon will make best efforts to guarantee an uptime of 99.5% (ninety-nine point five percent) monthly, excluding scheduled maintenance or global internet connectivity failures.

Clause 11. Backup and Data Recovery

11.1. Servicoon performs periodic backup routines for websites and databases hosted on its servers.

11.2. Despite security procedures, the Client is advised to keep original copies of all materials (photos, texts) provided. Servicoon is not responsible for data loss resulting from force majeure or unforeseen-scale cyberattacks.

Clause 12. Responsibilities for Published Content

12.1. The Client is solely responsible for the content published on their website, WhatsApp messages or social media.

12.2. It is expressly forbidden to use Servicoon's services to transmit, store or publish illegal, defamatory, racist, discriminatory content, content that violates third-party copyrights or contradicts applicable law.

Clause 13. Limitation of Liability

13.1. Servicoon provides the infrastructure and technology to optimize the Client's digital presence. However, it does not guarantee financial results, billing promises or a specific number of new clients, as business success also depends on commercial service, product/service quality and market dynamics.

13.2. Servicoon is not responsible for WhatsApp number blocks by Meta (the app provider) if the Client violates WhatsApp's usage policies and commercial guidelines.

Clause 14. Force Majeure

14.1. Neither party will be held liable for delays or failures in fulfilling their obligations resulting from force majeure or unforeseeable circumstances, such as natural disasters, pandemics, strikes or massive interruptions in telecommunications services and external data centers.

Clause 15. Changes to Terms of Use

15.1. Servicoon reserves the right to update these Terms of Use at any time.

15.2. Active Clients will be notified of significant changes with at least 15 (fifteen) days' advance notice via the registered email. Continued use of services after the change implies acceptance of the new terms.

Clause 16. Termination

16.1. The contract may be immediately terminated by either party in case of serious breach of any clause of these Terms, including but not limited to: illegal use of the system, copyright infringement or repeated default.

Clause 17. Confidentiality

17.1. The parties commit to keeping under strict confidentiality all commercial, technical or financial information they access during service delivery, under penalty of civil and criminal liability.

Clause 18. Jurisdiction and Applicable Law

18.1. These Terms of Use are governed by the laws of the Federative Republic of Brazil, especially the Consumer Defense Code, the Internet Civil Rights Framework and the General Data Protection Law (LGPD).

18.2. The courts of the Comarca de Curitiba/PR are elected to resolve any disputes arising from this instrument, with both parties waiving any other jurisdiction.

Clause 19. General Provisions

19.1. Either party's tolerance of non-compliance with any obligation does not constitute a waiver of the right to enforce it later.

19.2. If any clause of these Terms is deemed null or ineffective, the remaining clauses will remain in full force and effect.